What options do you offer for renting? Full-service options include complete services with Delivery + Set up + professional installation+ Uninstall+ Pick Up. The price provided to you via quote is all-inclusive. We take care of Backdrop and accessories set up for you. There will be an additional charge of $50 for events locations beyond the radius of 30 miles of zip code 27577. Please send us your wishlist or if you need assistance in making your wishlist, please call or text us for more details Rachel Snead (919-796-9441) or Octavia Snead (919-862-4281)
How much does it cost for my event? Each event is different, so you must capture your needs accurately in the wishlist. Then, we will review it and send you a quote. If you need to discuss or meet in person, please ask for a consultation; we can discuss it before pricing out your event. All pricing varies depending on the type of package you select, backdrops, centerpieces, candles, throne chairs, or customization you choose. However, we have made our pricing such that our clients can afford the decorations as per their color choices, preference, and budget.
How far in advance should I book? To avoid the disappointment of not having your event date or items available, we suggest contacting us once you have secured your venue or at least 3-4 weeks before your event. This timeline is 2-3 months in case of events.
What is your refund or cancellation policy? We understand that life happens, and things sometimes go differently than planned. We require a $250 booking fee as a retainer; the other half of the payment is due 15 days before the event date. Retainer fees are non-refundable. If you need to reschedule, the retainer is honored for a period of 1 year toward your rescheduled event. Cash app: $MahziiCreatiionzLLC and/or Venmo: @MahziiCreatiionz
Do you deliver? Yes, we offer complete setup, pick up, delivery, and installation of all decorations rented from us.
Can I pick up and self-install it? You can pick up, grab & go decorations before your event. However, only on various items. We will keep the items ready that you need to install.
Is there a minimum order amount for setup? Yes, $500 is the minimum order for us to set up and deliver.
Set up and Pick-Up Time! Please confirm that someone will be at the event location when we come to set up the decorations. If the event location is locked, please be at the site 10 mins before we arrive or provide us with the key or access code well in advance. To respect each other’s valuable time, if the wait time is more than 30 minutes for our staff without opening the doors, there will be a $100 charge if our team waits for you to open the doors. We appreciate your understanding, as we have events lined up back-to-back, and delay at one location pushes us out on other occasions and disturbs the schedule for different customers and staff assigned. So again, we appreciate your understanding.
Do you customize Backdrops? Yes, we can customize them. Please send us your ideas/Pinterest/Google pictures of what you are looking for (Taviasnead@gmail.com or Tsnead8@aol.com) or text (919-862-4281 or 919-796-9441). Based on our available inventory, we will try to come closest to that look. Of course, we also purchase the product if needed to get the look for you. Customization can be done for birthday themes, wedding themes, baby shower themes, colors preference, etc.
***Do You Clean Up the Event After? Please Note! WE DON’T CLEAN UP AFTER EVENTS; WE DISMANTLE OUR ITEMS AND PACK THEM UP. CLEANING OF THE VENUE IS SOLELY ON THE CLIENT/CUSTOMER. (Trash, Mopping, Chairs, and Tables are on customers)
***If you want us to clean up the event after, we will take your 150$ refundable incidental fee